Privacy Policy
How we collect, use and protect information provided to us when you book or enquire about our services.
This page provides a general outline of how TipTop Transport Solutions Pty Ltd, operator of Wheelchair Taxi Sydney, approaches privacy. It is intended as general information and should be reviewed and confirmed against our current, complete privacy policy or by contacting us directly.
Information We Collect
When you make a booking or enquiry, we may collect information such as your name, contact details, pickup and destination addresses, and details about your wheelchair or mobility equipment. This information is used to arrange and provide accessible transport services.
How We Use Your Information
Information collected is used to process bookings, allocate suitable vehicles and drivers, communicate with you about your trip, and improve our services. We do not sell personal information to third parties.
Sharing of Information
Limited information may be shared with drivers or operators involved in fulfilling your booking, and where required, with relevant authorities or service partners such as NDIS plan managers or support coordinators, with your consent or as required by law.
Data Security
We take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access, use, modification or disclosure.
Your Rights
You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.
Contact Us
For questions about this policy or how your information is handled, please contact us at bookings@wheelchairtaxisydney.com.au or +61 2 9669 9390.